As a consumer in terms of § 13 German Civil Code you can cancel your contractual declaration within one month without indicating reasons in the written form (e.g. letter, fax, email) or by returning the merchandise. This time limit begins with the receipt of this policy at the earliest. The punctual dispatch of the cancellation or the merchandise suffices for ensuring the cancellation time limit. The cancellation is to be sent to:
Fax: +49 3212 - 100 52 74
In the case of an effective cancellation mutual services are to be released. Should you not be able to release the service rendered either completely or partially or only in a declined condition you will have to render value replacement in this respect if applicable. This does not apply if the decline of the
merchandise can be solely attributed to its examination - as it would have been possible in a store. Furthermore you can avoid the obligation of value replacement by not using the merchandise as an owner would and by refraining from anything that affects its value. Package-transportable merchandise is to be returned. Merchandise which is not package-transportable will be picked up. Excluded from return shipment is: merchandise which is manufactured according to customer specification or explicitly specific to the personal requirements of the purchaser or which is not suitable for return shipment due to its character or can spoil quickly or whose expiration date would expire, audio and video recordings or software in the case that the delivered media has been unsealed by the customer, newspapers, magazines and journals.
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